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Employment Opportunity – Financial Assistance program coordinator

This 20-hour per week position is responsible for the professional and efficient managing of the Financial Assistance program including answering client questions and requests regarding assistance as well as a variety of clerical duties that support consumer services, dispersal of information, and the day-to-day operation of the agency.

Essential Job Functions:

  • Responds to inquiries regarding financial assistance
  • Interviews clients regarding specific needs
  • Instructs clients on what documentation is needed to complete the financial assistance process
  • Schedules appointments
  • Advises clients of services offered by outside agencies in the community, as needed
  • Completes forms and documentation accurately
  • Supervises and supports volunteers
  • Manages the VITA tax preparation program
  • Refers to Goochland Department of Social Services and church organizations as needed to maximize availability of funding resources
  • Obtains required approval for funds to assist in meeting financial need
  • Promptly directs to be paid to the bookkeeper for assistance
  • Accurately records client information in eClinicalWorks
  • Keeps confidentiality in discussing clients, fellow staff members, volunteers and matters pertaining to GoochlandCares
  • At all times keeps supervisor well informed of activities, client interview results and potential problems that may arise


  • Bachelor’s degree preferred
  • At least two year’s related experience in a non-profit setting or equivalent
  • Knowledge of basic financial literacy

Other Skills/Abilities:

  • Excellent communication skills
  • Ability to make assessments of client circumstances and make decisions accordingly
  • Understand that all employees are responsible for volunteer engagement as evidenced by demonstration of effective skills in working with volunteers
  • Ability to meet deadlines in a timely fashion
  • Outstanding computer literacy skills
  • Close attention to detail
  • Ability to identify and react professionally, cheerfully and courteously to situations as they present themselves
  • Ability to interact with a variety of individuals in a kind, professional manner
  • Competent in data entry skills


  • based on experience


  • PTO

To Apply:

  • Send resume and cover letter to Carol Dunlap, Family Services Director, at

CLICK HERE to download a pdf version of job description.